We think like customers!

We are aviation and travel industry specialists

Craig Stark is a co-Founder and Managing Partner of AirGate Solutions (on Twitter, @airgatesolution @socialmediawave) and is responsible for developing and deploying client strategic and architectural blueprints pertaining to customer engagement strategy.

Craig is Managing Director of Change Impetus Group Inc. a mid market consultancy offering  startup technology companies  business development /sales and growth strategy, partner and alliance development services.

Craig’s extensive experience in business development includes direct sales, channel partner and distribution sales, partner marketing and M+A experience. Before Change Impetus, he held roles as business development manager with start ups such as eCommerce Inc. and sales/territory manager for large corporations such as Banyan Systems, Microsoft, 3Com and Bell Canada.

He has worked in the high technology marketplace with experience in several business verticals, currently with the deep application of Big Data, IoT and Social Media as applied in SaaS and PaaS business models .

Craig is an Electronics Engineering Technologist and has many years of professional development with certifications in sales, marketing and business from the University of Ottawa, Canada. Craig is an avid practitioner of "Lean Startup" and innovation methods and participates in "Regional Innovation Centre" activities in support of continued education and assisting new startups.

Robert Cook is the co-Founder and member of the Advisory Board of AirGate Solutions. He has over 25 years experience in the aviation industry, in which he was actively involved in new business development, consultancy and ancillary revenue activities.

Over the past 30 years, Robert has held key senior roles with global organizations such as GE, Westinghouse, AT&T, Northrop Grumman, SITA, BT Global Services and Amadeus. He founded and currently serves as Chairman of Blackstone Gates, a consultancy, focused on business transformation and customer-centered strategies with projects ranging from customer experience management, revenue generation initiatives, ancillary airline revenues and airport retail.

He has worked with airlines such as American, Delta, Continental and Alaska Airlines in the Americas; Korean, Qantas, Singapore and Thai in Asia-Pacific; and Air France, Alitalia, Czech and Emirates in EAME. His airport assignments include Toronto, Manchester, London Luton, Amsterdam, Dubai, Sydney, Singapore, Budapest and abertis Airports.

Robert has served on the board of the CDLC, Fittings Inc., and Symbols Interactive Media. He also serves on a number of advisory boards of new ventures. Mr. Cook holds an Honors Bachelor of Science degree from Concordia University in Montreal, Canada. Robert is a frequent speaker at conferences and workshops on the subject of customer engagement in the aviation industry and a regular contributor to specialist media on the subject. He is a contributor on industry issues through blogs such as  Forbes Wheels Up.