Case study webinar:
How AirAsia Reached New Heights For Travel Customer Service
Thursday - 16th February 2012, 3.00pm GMT / 10.00am EST
MORE INFORMATION!
The ability to respond to traveler concerns is a powerful differentiator for improving their personal experience. If done correctly, it also provides an opportunity to drive sales. Today’s travelers are fully engaged through one of your company’s channels – Web, Mobile, Social Media or Customer Service call centre.
However, a joined up strategy for delivering premiere customer service across these channels is needed in order to reduce service costs – a key imperative in the travel industry. Solving any passenger problem before it becomes a major issue will always be reflected in a higher Passenger Experience Index score or improved ASQ rating.
This webinar reveals how Asia’s largest low cost airline, AirAsia, made a dramatic shift from a traditional service model to one that fully embraces multi-channel Web, Mobile, Social and Customer Service. A strategy which has cut call centre costs by 40%.
Click here to join Eptica and AirGate Solutions on Thursday 16th February at 3pm GMT / 10am EST and find out how to take your customer service to new heights.
How AirAsia Reached New Heights For Travel Customer Service
Thursday - 16th February 2012, 3.00pm GMT / 10.00am EST
MORE INFORMATION!
The ability to respond to traveler concerns is a powerful differentiator for improving their personal experience. If done correctly, it also provides an opportunity to drive sales. Today’s travelers are fully engaged through one of your company’s channels – Web, Mobile, Social Media or Customer Service call centre.
However, a joined up strategy for delivering premiere customer service across these channels is needed in order to reduce service costs – a key imperative in the travel industry. Solving any passenger problem before it becomes a major issue will always be reflected in a higher Passenger Experience Index score or improved ASQ rating.
This webinar reveals how Asia’s largest low cost airline, AirAsia, made a dramatic shift from a traditional service model to one that fully embraces multi-channel Web, Mobile, Social and Customer Service. A strategy which has cut call centre costs by 40%.
Click here to join Eptica and AirGate Solutions on Thursday 16th February at 3pm GMT / 10am EST and find out how to take your customer service to new heights.
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