The Future of Travel Blog

Frictionless “Connected Me” Travel Experience

“Airports as a Service”

  • Posted by:

As we have commented in previous posts and published papers, AirGate Solutions has developed a new model of customer engagement at airports. It is designed to take the friction out passenger travel experiences, but also to benefit airport merchandizing and customer services delivery. “With many B2B services now offering “cloud” or “platform” based solutions, it…

FTE Global 2015 Technology Round Up

  • Posted by:

The recent FTE Global Event provided some good news in terms of Passenger Experience focus. The focus on technology does include the “Top 5” trending areas, which really are related more to operational use cases. In fact, most of the use case studies were presented in “futures”. They were presented in the context of “good things…

Top Passenger Experience Trends (Tech) 2015

  • Posted by:

In the second part of Top Passenger Experience Trends 2015, we looked at today’s Passenger Experience from their viewpoint of making technology serve the passenger. That is, we see the passenger as a mobile, always connected customer of the travel chain suppliers. But what’s the passenger reality versus what’s happening in the industry that could…

Top 6 Passenger Experience Trends 2015

  • Posted by:

We have looked at today’s Passenger Experience; that is, what’s the passenger reality versus what’s happening in the industry that could make our experience better. From our collective perspective (including opinions from a group of global travellers), here’s where we see things from point of view of the passenger: The airport gate is the passenger’s…

Customer engagement at airports

Customer engagement at airports is taking off! The world’s airports are increasingly turning to intelligent technologies such as mobile apps and geo-location services, to help improve their customer experience. Creating these capabilities to “engage connected customers” is the number one priority for the majority of the world’s leading airports and we will now see a…